TERMS AND CONDITIONS

1. Introduction

M life Rewards (hereinafter referred to as "the Program", "the Membership Program" or "M life"), a loyalty program maintained by Diaoyutai MGM Hospitality, Ltd. (hereinafter referred to as "DMH Group" , "DMH" or "the Group") to confer more benefits to loyal guests and patrons of our brand portfolios, feature a wide variety of exclusive privileges and member events.

M life terms and conditions (hereinafter referred to as "the Terms and Conditions") are applicable to the Membership Program and related activities conducted and operated by DMH, and constitute a legally binding agreement between the members of the Program and the DMH Group.

Before registering for a M life member account, guests should carefully read and fully understand the Terms and Conditions. By ticking, clicking the confirmation button, or confirming the registration of a M life member account or joining the Program in any other way, it signifies that the guest agrees to accept the Terms and Conditions. If the guest does not agree to accept the Terms and Conditions or any section or part thereof, please do not indicate confirmation and immediately cease registering for a M life member account.

2. Participating Hotels

2.1. The hotels currently participating in the Program include:

• Bellagio by MGM Shanghai

• MGM Shanghai West Bund

• Diaoyutai Hotel Qingdao

• MGM Qingdao

• Diaoyutai Boutique Hotel Chengdu

• Mhub by MGM Nanjing Jiangning

2.2. DMH Group will update the list of hotels participating in the Membership Program (hereinafter "Participating Hotels").

2.3. Due to system reasons, MGM Grand Sanya is currently not participating in the M life Rewards program, meaning there are no member-specific room rates available, nor can points and nights be accrued. However, to enhance the member experience, the hotel will offer certain member services and benefits according to the M life Rewards membership tier during stays. Members are required to inform the MGM Grand Sanya of their membership status when making reservations and upon check-in.

3. Membership Qualifications and Account

3.1. Natural persons who are over 18 years of age (and reach the legal age of adulthood in the country or region of residence) and have full capacity for civil conduct can apply to join the M life Rewards and open a member account in their own name (such member accounts are online information, including the member's name and other personal 

information);

3.2. The registration information provided by the member must be genuine and valid, including but not limited to information such as name and date of birth which must be consistent with the member's valid ID, and generally cannot be changed after registration;

3.3. DMH will handle and protect members' personal information in accordance with the methods outlined in the "DMH Group Privacy Statement." Members can also exercise their rights related to personal information as specified therein.

3.4. Only one valid email address is kept in the member account;

3.5. The membership number cannot be changed (even if it is upgraded or downgraded), and at any time, one member only keeps and uses one M life account and membership number;

3.6. The membership tier is assessed and determined based on stay and spending activities outlined in the Terms and Conditions (e.g., the accumulation of eligible nights stayed). The M life Rewards system will automatically update members' statuses—upgrades, maintenance of current tier, or downgrades—accordingly and reflect these changes in member accounts.

3.7. Member accounts cannot be transferred, merged and shared.

4. Member Registration

4.1. M life basic membership is open to all guests such as frequent business travelers and leisure travelers. Guests can register by means of: 

4.1.1. Log onto the Diaoyutai MGM Hospitality's official website www.dytmgm.com;

4.1.2. Log onto Wechat and follow “DiaoyutaiMGM” or add mini-Program “钓鱼台美高梅美狮荟 M life”, and fill in required information;

4.1.3. Contact M life Service & Reservation Center (Hot line: 4009030228);

4.1.4. Visit our participating hotels personally and register with assistance of the hotel staff.

4.2. M life membership is limited to registrations in the name of individuals and cannot be registered under companies or other organizations.

5. Membership Tiers and Evaluation

5.1. M life consists of four membership tiers: Silver, Gold, Platinum, and Black. The classification is determined based on the number of eligible nights stayed, following specific rules for each tier.

    Silver Card members shall keep 0-9 eligible room nights in each calendar year;

    Gold Card members shall keep 10-29 eligible room nights in each calendar year;

    Platinum Card members shall keep 30 or more eligible room nights in each calendar year;

    Black Card members are guests exclusively invited by the DMH Group.

5.2. Members need to provide M life membership number at the time of booking, check-in or before checkout, and actually stay in the hotel, in order to obtain accumulative room nights by meeting the eligible room rates as required by Participating Hotels (see below). For the avoidance of doubt, the premise of obtaining a valid room night is paid accommodation.

5.3. Eligible room rates: For direct booking through the DMH Group's official website amobile terminal, M life Service & Reservation Center, or Participating Hotels, etc. including but not limited to: standard room rate, member rate, company negotiated rate, 

government rate. For the avoidance of doubt, ineligible room rates include but are not limited to: airline crew rates, rate on third-party reservation channels (including but not limited to Booking.com, Expedia, etc.) and other discounted rate, packaged discount or wholesale rate offered by other travel agents, complimentary room, free night awards. For group, meeting or banquet rates, please refer to Section 7.4.2 of the Terms and Conditions.

6. Membership Tiers and Benefits

6.1. Membership is divided into four tiers: Silver, Gold, Platinum and Black; Membership benefits are provided by the Participating Hotels based on the membership tier, the Membership Program and the actual situation. In principle, the benefits of each membership tier include:

The footnotes of the Terms and Conditions detail the way in which the benefits marked in the table above are provided and their applicable conditions.

[i] Earning Points:

a. Types of Points; 

Base Points: Members earn one point for every RMB or eligible spending paid and made in accordance with section 6.1.[1].b. Bonus Points: Points of a reward nature obtained by members through participation in promotional events of the group or hotel.

b. "Eligible Spending" refers to spending that meet the conditions for earning points, including:

• For stays in Participating Hotels:

     a) Accommodation expenses for eligible room rates;

     b) Food and beverage expenses incurred at the hotel;

     c) Direct-dial telephone and fax charges in the room;

     d) In-room movie and video game charges;

     e) Additional mini-bar charges in the room;

     f) Laundry expenses;

     g) Extra person charges incurred during a paid stay at eligible room rates;

     h) Expenses incurred at spas, golf, and other fitness and entertainment centers managed and operated by Participating Hotels.

• For non-stays in Participating Hotels:

     a) Food and beverage expenses incurred at the hotel;

     b) Laundry expenses;

     c) Expenses incurred at spas, golf, and other fitness and entertainment centers managed and operated by Participating Hotels.

 * Points for eligible spending not involving a stay in Participating Hotels will be credited within 5-7 business days.

c. "Ineligible Spending" refers to spending that do not meet the conditions for earning points, including but not limited to:

    a) Complimentary services, point redemption for stay rewards, promotional rewards;

    b) Other charges, including but not limited to parking, business center, retail stores, and dining, spa, golf, and other fitness and entertainment centers managed or operated by third parties. However, those managed or operated by third parties may be part of the M life program at the hotel's discretion;

    c) Taxes, service charges, gratuities, no-show charges (e.g., outdated cancellation fees or forfeiture charges for guaranteed reservations not attended, even if fully prepaid), mandatory or automatic charges (e.g., hotel maintenance fees), and other similar charges (including parts of the room charges not included in the eligible all-inclusive room package rates, other taxes, service charges, and gratuities).

d. Points Earning Policy:

Members must provide their membership number at the time of booking or check-in and must stay in one of the rooms and make payment.

    a) Apart from the member themselves, no one else can earn points or accumulate eligible nights for their eligible spending and eligible room nights. Points and eligible nights for a room shared by two M life members will be awarded to only one member.  The member must decide at the time of stay whose membership number will be used for the room points, and that member will pay the bill.

    b) Accumulation of points and eligible nights is limited to personal travel, and the room must be paid for by the member personally.

    c) If a member attends a conference, banquet, or other event and the accommodation costs qualify for eligible room rates, the member is eligible to earn points and accumulate eligible nights when paying the hotel directly for the room. However, members are not eligible to earn points or accumulate eligible nights for contracted rooms, corporate retained rooms, and rooms paid for by the organizer.

    d) Members cannot earn points or receive benefits for the same stay date at multiple Participating Hotels.

    e) When a member books multiple rooms at eligible room rates and stays in one of them, only the nights of the room in which the member stays are accumulated. However, when the member pays the bill for themselves and the other rooms, all eligible spending, including accommodation expenses, can earn points without restriction on the number of rooms.

    f) When a member stays at ineligible room rates, accommodation expenses are not eligible for points, but other eligible spending can earn points.

e. The validity period for points is 36 months.

f. Special Notes:

Unless otherwise announced, points or rewards redemption is not provided by any affiliates or subsidiaries of the company other than Participating Hotels. If a hotel ceases to participate in the Membership Program, all stays after the cessation date are ineligible for earning points, regardless of when the booking was made.

[ii] M life Service & Reservation Center will provide M life members dedicated services regarding membership-related issues and room reservations; members can also complete member registration, membership information inquiries, room reservations, and shopping through self-service by visiting mini-program “钓鱼台美高梅美狮荟 M life” on Wechat. Service Hot-line: 4009030228 (9am – 9pm, Monday to Sunday including Public Holidays) Mini-Program: 钓鱼台美高梅美狮荟 M life

[iii] M life members are entitled to exclusive discounted rates (i.e. "Member Rates"). 

Member Rates are applicable to all Participating Hotels under the DMH Group, and subject to variation from time to time (based on the lowest published rate of similar room types in hotels).

Member Rates are available through direct booking channel of the DMH Group, which includes:

    DMH Group's official website: www.dytmgm.com

    DMH Group WeChat account: DiaoyutaiMGM

    DMH Group Mini Program: 钓鱼台美高梅美狮荟 M life

    DMH Group M life Service & Reservation Center: 4009030228 (Service Time: 9am – 9pm, 

    Monday to Sunday including Public Holidays)

    Member Rates are also available through travel agencies or business travel partners authorized by the DMH Group. (such as Fliggy, Ctrip).

Member Rates description:

    • Members will enjoy a discount on the basis of the room rates of the participating hotels published on DMH’s website; 

    • Member Rates apply to booking 3 or less rooms of the same hotel at one time. The eligible room nights shall be accumulated by the members themselves;

    • Member Rates cannot be applied in conjunction with other promotions, offers or discounts, and do not apply to reservations or group reservations that have already been completed;

    • Member discount does not apply to specific types of individual customers, such as individual customers who book through negotiated price of the government or company.

[iv] Participating Hotels will provide dedicated check-in/out area for members only.

[v] Under below restrictions, the late check-out benefit applies to M life Gold, Platinum and Black Card members. Members need to inform the hotel reception in advance of the late check-out, Participating Hotels will do their best to meet the needs of members for late check-out, as follows:

[vi] The room upgrade benefit is applicable to M life Platinum and Black Card members. Platinum and Black Card members will enjoy room upgrade benefits at no additional cost each time they stay at the hotel. This benefit is limited to Platinum and Black Card members themselves.

    • Participating Hotels will ensure room upgrade benefit for Platinum and Black Card members, but specific upgrade arrangements need to be made according to the actual room reservation at that time;

    • For Platinum Card members, the hotel will upgrade to a room type one level higher than the reserved room type, with the highest upgrade being from the room type one level below the basic suite to the basic suite itself；

    • The hotel ensures that Black Card members can at least upgrade to a basic suite, and such upgrade arrangement shall be made based on the actual room reservation at the time.

[vii] M life Platinum Card members are entitled to a 72-hour advance reservation guarantee; Black Card members are entitled to a 48-hour advance reservation guarantee. Even if the hotel rooms on the selected date are all sold out on public booking channels, Platinum Card members (72 hours in advance) and Black Card members (48 hours in advance) can call the DMH Group M life Service & Reservation Center to enjoy the guaranteed booking benefits, with following restrictions:

    • The hotel has blackout dates during special events. Such as hosting important meetings or sporting events;

    • Platinum Card or Black Card members can only book rooms for themselves;

    • In such case, it may be hard to ensure a room upgrade;

    • Members may need to make reservations and payments in accordance with the minimum published room rates and minimum room nights required by the relevant hotels during the booking guarantee period;

    • This benefit cannot be used in conjunction with bonus night benefits or any form of promotion and discounted room rates;

    • This benefit does not apply to participating resort hotels.

[viii] Dedicated Welcome Amenity is applicable to M life Platinum and Black Card members. Dedicated Welcome Amenity will epitomize brand culture and local characteristics.

[ix] The exclusive birthday voucher for members is designed to create a brilliant and memorable birthday experience.

    • The voucher is issued on the 1st of the member's birth month, starting from July 1, 2023. If a member registers or updates their birthday information during their birth month, they will receive the voucher the day after the registration or update; the birthday voucher is valid for 90 days from the receipt date.

    • A 10% discount can be enjoyed when booking Member Rates through the official website or mini-program using this voucher.

    • The birthday voucher is issued once a year, and changing the birthday information will not result in a reissue if the voucher has already been granted.

    • The birthday voucher is only for the personal use of the member or for bookings including the member's companions, with a maximum of three rooms per booking at the same hotel. The voucher and the booked rooms cannot be transferred or sold.

    • When a guest uses a birthday voucher to book a room, the member's room will be upgraded to one level higher than the reserved room type as a congratulatory gesture, with the highest upgrade being from the room type one level below the basic suite to the basic suite itself.

    • The upgrade benefits of the birthday voucher can be combined with the room upgrade benefits of Platinum Card members, allowing for an upgrade from two levels below the basic suite to the basic suite at most.

    • The upgrade benefits of the birthday voucher are subject to availability on the day of stay and are not applicable during holidays.

[x] Dedicated kids’amenity will be provided to all M life members. Participating Hotels shall provide kids’amenities as required. 

[xi] Complimentary internet service will be provided to all M life members.

[xii] In principle, all M life members staying or dining at Participating Hotels are entitled to free parking which are limited resource depending on the parking space of the hotel.

[xiii] One-off complimentary soft drink for the minibar in stay will be provided to all M life

members. The specific criteria are as follows:

    • Complimentary soft drinks in the mini-bar will be provided to all M life members on the first day of stay, excluding alcoholic drinks and snacks.

    • The types and quantity of mini-bar beverages of Participating Hotels will be arranged and adjusted according to the brand positioning and actual situation of each hotel;

    • Unless otherwise specified by Participating Hotels, all M life members can enjoy complimentary soft drinks in the mini-bar on the first day of stay. If check-in again within 24 hours after check-out at the same hotel, this benefit will not apply.

[xiv] M life Platinum and Black Card members will receive free clothes pressing service during each stay. The specific applicable conditions are as follows:

    • Platinum Card members will enjoy free ironing of one suit or two pieces of clothing during each stay;

    • Black Card members will enjoy free ironing of two suits or four pieces of clothing during each stay;

    • The collection time for ironing service is around the clock. Items collected before 4pm will be returned by 8pm on the same day; Items collected after 4pm will be returned by 10am the next day.

[xv] M life provides members with different levels of food and beverage discounts. The specific rates are as follows:

    • Silver Card members: 5% discount

    • Gold Card members: 10% discount

    • Platinum Card members: 15% discount

    • Black Card members: 20% discount

    The specific applicable conditions for food and beverage benefits are as follows:

    • Food and beverage discount benefits are applicable to full-day buffet restaurants, Chinese restaurants, feature restaurants, room service, and bars of Participating Hotels; Mini-bar, banquet, wedding and takeout service are not included.

    • Unless special arrangements are made at Participating Hotels, the food and beverage discount benefits are only applicable to food and non-alcoholic beverages; According to the actual operation of each Participating Hotels, the discount may not apply to a few specialties or customized set meal of the hotel, and the right of interpretation belongs to each Participating Hotel.

    • Unless special arrangements are made by Participating Hotels, the food and beverage discount benefits do not overlap with other discounts or promotions launched by the hotel at that time;

    • Food and beverage discount benefits are only applicable to members themselves and the number of co-diners shall be less than 8;

    • Food and beverage discounts are not applicable to food and beverage booked but not consumed by members;

    • Members (including in-store and walk-in members) need to indicate the membership number, or show their membership card / electronic membership card at the time of booking or when they arrive at the restaurant, the hotel restaurant has the right to verify membership before using this benefit.

    • Service charge and taxes are not eligible for discount.

[xvi] The brand turndown service is an exclusive brand experience provided by M life for Gold, Platinum and Black Card members. Participating Hotels will provide members with different forms of turndown service based on the unique characteristics of their brands.

[xvii] Butler service is the exclusive benefit provided by M life only for Black Card members, this benefit applies to all Participating Hotels. This exclusive service includes transportation reservations, restaurant reservations, attraction ticket purchases, emergency services for Black Card members during their stay. Service details depend on the hotel brand and member needs. Black Card members can contact the hotel guest service center before arrival and inform them of the itinerary and check-in requirements so that the hotel can make arrangements in advance.

7. M life Meeting and Banquet Event Reward Program

7.1. The "M life Meeting and Banquet Event Reward Program" is designed to allow M life members who choose to hold eligible meetings, banquets, or other events (hereinafter referred to as "Eligible Events" or "Events") at the DMH hotels to earn points.

7.2. Eligibility

7.2.1. Members eligible to participate in the "M life Meeting and Banquet Event Reward Program" include all M life members. According to Section 4 of these Terms and Conditions, only individuals are allowed to register for M life membership and participate in the "M life Meeting and Banquet Event Reward Program."

7.2.2. The following are not eligible to participate in the program:

    • Any individuals who are government employees, officials, or who are booking on behalf of their employer entity as a government agency or department;

    • Employees or individuals booking on behalf of their employer entity as a state-owned or state-controlled enterprise ("SOE");

    • Third-party commercial or intermediary agencies booking on behalf of government agencies or departments, or state-owned enterprises.

    • Companies or organizations cannot register as M life members and therefore cannot earn points through the "M life Meeting and Banquet Event Reward Program."

7.3. Earning Points

7.3.1. Apart from special promotional activities or rewards, members earn one point for every actual expenditure of one Chinese Yuan or eligible spending.

7.3.2. Members can earn up to 300,000 points per eligible activity.

7.3.3. To earn points, a member must be the primary contact listed on the front page of the eligible activity agreement or the authorized signatory of the eligible activity agreement.

7.3.4. Points earned through eligible activities can be split between up to two members, who must both be listed in the eligible activity agreement.

7.3.5. Points will be credited within 10 working days after the bill is settled.

7.4. Eligible Activities

7.4.1. Eligible Activity Agreement. All members eligible to participate in M life program can sign agreements with the hotels participating in the program listed in Section 2 of the Terms and Conditions regarding holding eligible meetings, banquets, or other activities at those hotels.

7.4.2. Eligible activities and expenses include:

    a) Meetings, banquets, or events held within hotels participating in M life program.

    b) Food and beverage, meeting room rentals, and use of in-hotel audiovisual equipment, as well as decorations ordered by the hotel and paid for through the master account.

    c) Eligible room charges as agreed in the contract. However, as described in Section 6.[i].d.c of the M life Terms and Conditions, eligible room charges paid by the guest themselves, who is a member of the M life, will earn points for the member themselves.

7.4.3. Ineligible activities and expenses include, but are not limited to:

    a) Room reservations, food and beverage reservations, meeting room rentals, in-hotel audiovisual equipment usage, and other expenses made through means other than the eligible activity agreement;

    b) Eligible activity agreements signed on behalf of an employer, client, or principal, where the employer, client, or principal has determined to credit the points to themselves or another individual through an agreement with a Participating Hotel;

    c) Complimentary room reservations or barter transactions involving room reservations;

    d) Complimentary or waived meeting and banquet fees;

    e) All taxes, gratuities, resort maintenance fees, cancellation fees, damage fees, and service charges.

    f) Any banquet, meeting, or other event held under the circumstances declared in Section 

    7.2.2 of the Terms and Conditions.

7.5. Special Notes

M life members must earn points through the "M Life Meetings and Banquets Rewards Program" in compliance with applicable laws, gift policies, and rewards policies. Members are responsible for adhering to their company or organization's loyalty program policies; however, in case of any inconsistency with the Terms and Conditions, the Terms and Conditions shall prevail. Members are solely responsible for informing their employer, principal, and/or clients about earning points related to the "M life Meetings and Banquets Rewards Program."

7.6. All M life Terms and Conditions apply to the "M life Meetings and Banquets Rewards Program."

8. Using Points

8.1. Members may use points to redeem standard room at Participating Hotels.

8.1.1. Rewards redeemed by members are not eligible for trade or exchange for cash, prizes, or vouchers.

8.1.2. Unless otherwise specified, reward redemptions are only applicable to the account holder who conducted the redemption and are non-transferable.

8.1.3. If reward redemptions are traded, sold, exchanged, obtained through fraudulent means, or acquired by ineligible individuals, such rewards will be void and not redeemable.

8.1.4. Redeeming accommodation rewards can only be booked through the following channels:

    DMH Group official website：www.dytmgm.com

    DMH Group WeChat public account: DiaoyutaiMGM

    DMH Group WeChat mini-program:：钓鱼台美高梅美狮荟 M life。

8.2. Terms for Redeeming Accommodation Rewards at Participating Hotels

8.2.1. Subject to availability. The use of redeemed accommodation rewards is subject to room availability at the time of intended stay, and Participating Hotels may limit the number of standard rooms available for redemption on certain days (e.g., during major conferences, sports events, or other special periods in the hotel's city).

8.2.2. If a member has sufficient points for redeeming accommodation rewards, the required points will be automatically deducted at the time of booking, and the reward redemption will be automatically linked to the booking. Redeeming accommodation rewards is only applicable for individual travel and not for group travel, package tours, meetings, or other special room rates and/or package plans.

8.2.3. Redeeming accommodation rewards can only be used by the member associated with the account and are non-transferable.

8.2.4. The standard guarantee and cancellation policies of Participating Hotels apply to redeemed accommodation reward bookings, including but not limited to minimum stay requirements, credit card guarantee requirements, and late cancellation fees. If a member fails to cancel a redeemed accommodation reward booking within the allowed cancellation period, the points will not be refunded. Early departures or stays shorter than the redeemed accommodation reward will result in forfeiture of points for the unused dates.

8.2.5. The number of points required for redeeming accommodation rewards at each Participating Hotel varies, and the available room types and length of stay may differ at different times of the year. The number of points required for redeeming accommodation rewards is subject to continuous updates and may change at any time. If a booking for redeemed accommodation rewards is canceled and rebooked, the required number of points may change, and any excess points will be borne by the member.

8.2.6. Redeeming accommodation rewards includes the cost of the room (with existing bedding), room taxes, and service charges at Participating Hotels. All other expenses, including but not limited to room upgrades, incidental charges, hotel maintenance fees, extra person fees, and other charges, are the responsibility of the member and are not included in the "redeemed accommodation rewards."

8.2.7. Members enjoying redeemed accommodation rewards may request bedding, smoking, and other room preferences, but the hotel does not guarantee these requests.

8.2.8. Members using redeemed accommodation rewards will not earn any points accumulation.

8.2.9. Members using redeemed accommodation rewards will not earn any qualifying nights accumulation.

8.2.10. On the same date, at the same Participating Hotel, a member may use points to redeem up to three (3) rooms, all of which must be booked in the name of the member, and the member must personally check in. If the member does not arrive before check-out, the hotel has the right to charge the actual occupants the market price for the room, and the points will not be refunded. In such cases, the member agrees, in good faith, to use the redeemed accommodation rewards only for themselves and their invited guests for lawful purposes and not for any other purposes, including but not limited to: resale, unauthorized transfer, posting information on third-party websites, speculative, false, or fraudulent bookings, or bookings made with anticipated demands. If it is believed that there has been a violation of the program rules, the company reserves the right to cancel any such bookings.

8.3. Special Notes

Exit of Participating Hotels. If a member has successfully booked a redeemed accommodation reward but has not yet checked in, and the booked Participating Hotel exits the Membership Program for any reason, the Group will make reasonable efforts to coordinate with the Participating Hotel to provide services according to the booking, or assist in arranging equivalent accommodations nearby; however, the company cannot guarantee that any rewards, upgrades, or other privileges available through the membership program can be always provided.

9. The Period of Validity for Member Tiers and Nights

9.1. Guests can get Silver Card membership when they registered successfully;

9.2. The criteria for assessing the membership tier (downgrade, upgrade or maintenance) is: the eligible room nights accumulated by the members themselves within one calendar year (January 1 to December 31). Specific assessment criteria is shown in Section 5;

9.3. Upgrade and downgrade:

9.3.1. A member can retain this membership tier until the end of the next calendar year after attaining the membership tier in any calendar year;

9.3.2. If Gold and Platinum Card member fails to meet the current tier requirements in the period of validity, the membership will automatically downgrade to the next lower tier.

9.3.3. Silver and Black Cards are not down-gradable.

9.4. After the end of each calendar year, the accumulated eligible nights in members' accounts will be reset to zero.

10. Member Service

Guests can get customer service by sending an email to M life@dytmgm.com, calling member service number 4009030228, or by following and leaving message on WeChat service account of “DiaoyutaiMGM”. Services include: member registration and information query, room reservation and eligible accumulative room nights log-in, member complaints and suggestions, etc.

11. Other Generally Applicable Benefits Policies

In addition to what has been clearly stipulated in other parts of the Terms and Conditions, members should also understand and acknowledge the following benefits policies:

    • The membership benefits provided by Participating Hotels are reserved only for the members themselves, inapplicable to additional rooms booked or paid by the member;

    • When a room is shared by two members, there is only one member guest in the room who obtains the membership benefits by providing membership number during booking or check-in;

    • The member's spouse, other family members, friends, colleagues, etc. can’t enjoy member benefit;

    • Unless otherwise specified by Participating Hotels, the prerequisite for obtaining membership benefits: payment of eligible room rates and other expenses.

    • With newly opened hotels of the DMH Group participating in M life program, membership benefits may also be applicable to other countries and regions outside of China.

    • At present, the only exception to the adjustment of membership tiers is Black Card members. There are no rules applicable to their membership adjustment. As long as the DMH Group continues to invite them to be Black Card members, they are entitled to all related benefits.

12. Member Obligations

Any guest who registers as a M Life member, will voluntarily undertake the following obligations:

12.1. The act of registering as a M life member does not violate any laws, regulations, decrees, policies and rules of corporation or other organizations that are binding on the registrant. Or else, the registrant or M life member will be held accountable for such violation;

12.2. Members must register for M life membership using authentic and valid identification documents and maintain the accuracy of such information. If the registration information provided by a member is found to be false or invalid, it may result in the inability to accumulate eligible nights during hotel stays for that member.

12.3. Comply with the Terms and Conditions, perform transactions and agreements with the DMH Group and Participating Hotels in good faith (Including, but not limited to, not refusing to pay or delaying payment of bills without valid reason), make good use of rather than abuse of member privileges, and do not employ any deceitful means to maintain and obtain the number of nights in the hotel;

12.4. Do not commit acts that prejudice the legitimate rights and interests of DMH Group, Participating Hotels, other M life members and guests, and do not insult or hurt the employees of Participating Hotels;

12.5. During the process of registering for membership, you have read and accepted the "DMH Privacy Statement" along with other policies and documents related to privacy and personal information protection, as well as statements regarding Cookies, etc.;

12.6. Protect your own member account and related information to prevent access by strangers;

12.7. Members should securely and properly safeguard their membership accounts and related information. The M life membership account should not be gifted, lent, rented, bequeathed, transferred, or sold to others. Account-related information should not be disclosed to others or permitted to be used by any third party (including but not limited to: travel agencies, exhibition companies, and any profit-oriented travel companies) for accessing the account and its information or for any other purposes. Members shall bear full responsibility for any consequences arising from their failure to properly safeguard their account information and all activities conducted through their accounts.

12.8. Violation of the above obligations may result in the loss of membership rights and qualifications, and the membership account may be suspended or cancelled. And members shall bear sole responsibility for all consequences arising from any violation of their obligations.

13. Member account cancellation, termination and information deletion

13.1. M life Members can contact M life Service & Reservation Center to apply for cancellation of membership.

13.1.1. After receipt of the member's cancellation request, M life Service & Reservation Center will verify the member's identity and obtain the guest's signature authorization.

13.1.2. If the identity is verified and the signature authorization is obtained, M life Service & Reservation Center will cancel the account and delete the information from the system involved in implementing daily business functions, rendering it unretrievable and inaccessible.

13.1.3. DMH will delete all data and content that members submitted and saved on the website.

13.1.4. DMH will not retain, archive or back up relevant information in the background system, except as expressly provided by applicable law.

13.2. If a member fails to comply with the Terms and Conditions, or violates relevant laws, regulations, or provisions while using the DMH Group's member account, the DMH Group reserves the right to immediately terminate their membership account.

13.3. Once the M life member's account is canceled or terminated, all accumulated nights and other benefits will be immediately voided. All nights and benefits will not be reinstated upon re-application for membership.

14. Disclaimer

14.1. DMH and its shareholders, Participating Hotels and their owners, as well as their directors, senior management, employees, subcontractors, agents and other representatives ("DMH Related Parties"), do not provide any guarantee for the suitability and availability of this royalty program; do not take responsibility for any errors and omissions (including but not limited to, delayed disclosure of information and inaccurate expression) during the implementation of the royalty program and the Terms and Conditions, unless it was entirely caused by the willful misconduct or gross negligence of DMH Related Parties. This section is not intended to exclude legal liability for personal injury and loss of tangible property caused by DMH Related Parties.

14.2. If DMH Related Parties are affected by a force majeure factor (force majeure refers to, regardless of location or duration, (a) storms and other natural events; (b) fires and explosions; (c) wars or armed conflicts ; (d) riots or other civil disobedience; (e) crime, terrorism or threats; (f) strikes or similar labor movement; (g) embargoes or blockades; (h) shortages of important supplies or traffic disruptions; (i) pandemic and public health event; (j) action or inaction of government agencies (including promulgated laws, specific administrative actions, or restrictions on room rates, information release systems, or other important aspects of operations); and (k) any other events beyond the reasonable control of DMH Related Parties) , and cannot provide the member benefits, privileges and rewards stated in the Terms and Conditions, for which DMH Related Parties shall not be liable.

15. Revision of the Terms and Conditions

15.1. DMH reserves the right to revise and update the Terms and Conditions from time to time.

15.2. If, after the date of the updated Terms and Conditions as stated in the notification, a member continues to use the M life member account and enjoy related benefits and services, it indicates that the member agrees to and accepts the revised Terms and Conditions.

15.3. If a member does not agree to the revised Terms and Conditions, they should cease to use the M life member account and related services from the update date specified in the notification and call the M life Service and Reservation Center to request the cancellation of their member account.

16. Termination of the Membership Program

16.1. DMH reserves the right to terminate the M life membership program according to its business arrangements.

16.2. Once the M life membership program is terminated, all accumulated nights and other membership benefits will immediately be voided, be cleared, and cannot be reinstated unless otherwise provided by applicable laws and regulations. Relevant personal information of the members will also be deleted.

16.3. Unless otherwise provided by laws and regulations, members will not receive refunds or other compensation for any discontinuedmembership benefits, tiers, accumulated nights, etc.

17. Other Terms

17.1. The implementation of the Membership Program, Terms and Conditions, and any disputes arising therefrom shall be interpreted in accordance with the laws of the People's Republic of China.

17.2. Any dispute or controversy arising from the Membership Program and its Terms and Conditions shall be resolved primarily through amicable negotiation between the parties involved; Should negotiations fail to resolve the issue, it shall be submitted to the People's Court of Dongcheng District, Beijing, for resolution via litigation.

17.3. The Terms and Conditions are formulated and published in both Chinese and English. Due to translation limits, there may be subtle discrepancies. In case of any inconsistency, the Chinese version shall prevail. The English translation is provided for reference only and has no legal effect.